REFUND & EXCHANGE POLICY

At The Wave Co. we are committed to ensuring your complete satisfaction with every purchase. Our refund and exchange policy is designed to offer you peace of mind when shopping with us. Please take a moment to review our refund policy outlined below:

Refund Eligibility

  • Refunds are applicable within 28 days of receiving your goods.
  • To be eligible, the product must be in its original, unused condition, with all tags and packaging intact.

Initiating Refund or Exchange

  • To initiate a refund or exchange, please contact us by sending an email to info@thewaveco.au within 28 days of receiving your order.
  • Provide your order number, a brief description of the issue, and, if possible, include clear images of the product demonstrating the concern.

Inspection Process

  • Our team will review your request and may request additional information or images for assessment.
  • Once approved, we will provide instructions for returning the product.

Return Shipping
Customers are responsible for return shipping costs unless the product is deemed faulty or incorrect due to an error on our part.

Refund and Exchange Processing

  • Refunds will be processed within 3 days of receiving the returned product.
  • The refund will be issued to the original payment method used for the purchase.
  • Exchanges will be processed promptly, and the replacement item will be shipped once the original product is received. 

Non-Refundable + Non-Exchangeable Items
Certain items, such as personalised or custom durags & bonnets, may not be eligible for a refund or exchange unless they are defective or damaged.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Cancellation Policy
Orders can be canceled within 24 hours of purchase, provided they have not been shipped. Once shipped, the standard refund and exchange policy applies.

Exceptional Circumstances
We understand that certain situations may require special consideration. If you believe your case requires an exception, please contact our customer service team to discuss.   

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